Microsoft outlook stuck on updating inbox
One of our users complains that he cannot synchronize mail from his Mailbox in the cloud (Exchange Online).
(sometimes the most obvious solution is the best option).In this section, we review to optional causes for Outlook synchronization problems. Desktop Hardware As mentioned before, when using the Exchange Online services, the synchronization process is created using WAN infrastructure (communication over the public network).In the next section, we will review the optional solutions for each of the causes. Synchronization problem could be caused by a communication line that it’s not “wide” enough or overloaded communication line.When using Exchange Online services, the communication channel is based on a WAN infrastructure, which by default, have narrow bandwidth verse LAN infrastructure.Before we begin the troubleshooting process, we should classify the Mailbox as Standard Mailbox or “Large Mailbox”.The “cause” of synchronization issues can classify by using the following categories: A. The symptoms of synchronization problems relating to communication line could be: This part is a little bit tricky Q – How can we identify corrupted mail items that cause synchronization problems?
A – There is no simple method to locate corrupted mail items.
(This mail folder probably includes the “problematic” mail items that stop the synchronization process).
When we are delaying with “Large Mailbox”, we will need to consider an additional solution such as a Mailbox archive (that we will discuss later).
There is no official classification for a “Large Mailbox” (large OST file), but we can say that – if the Mailbox size is larger than 8 GB (and probably Mailbox that includes tens of thousands mail items), it could be described as: “Large Mailbox.”This kind of Mailbox is good “candid” for synchronization problems, and require different “treatment” that involved hardware and archive solutions that will discussed later on.
When dealing with “Outlook synchronization problems” there are two main scenarios: Many times we meet the synchronization problem when we need to upload data to the Exchange Online Mailbox.
(We will review later some tools that can help us to disable or to locate these applications).