Video female chatbots
Service provider investments not focused on what’s bothering consumers Service providers are not investing in the right areas in terms of their AI investments.
Forty percent of service providers are also creating avatar images for their bots while consumers prefer human-like images.Amdocs may elect to update these forward-looking statements at some point in the future; however, the Company specifically disclaims any obligation to do so.These and other risks are discussed at greater length in the Company's filings with the Securities and Exchange Commission, including in our Annual Report on Form 20-F for the fiscal year ended September 30, 2016 and our quarterly 6-K form furnished on February 13, May 22 and August 14, 2017.Bots, say consumers, cannot deal with complex requests (their biggest problem), deliver personalized offers as well as humans (second biggest problem) or understand human emotions (third biggest problem).Consumers also have strong views on how they want bots to look like and behave.In new global study commissioned by Amdocs, consumers slam today’s clunky chatbots, and tell communications and media service providers how to make them better.
Increasing industry spend in AI at risk through wrong investment choices and lack of humans, not robots ST. 12, 2017 - Customers of communications and media service providers have given their critical judgment on use of artificial intelligence (AI) for customer care and commerce, and said how they want software robots or chatbots to serve them in a new study of over 7000 consumers.
Love their speed and convenience but don’t force robots on us until they’re more human and smarter, say consumers Thirty-five percent of consumers interact with virtual agents at least once a week because it’s more convenient (44 percent) and quicker (41 percent), but 47 percent say this is only because they had no other option.
If offered a choice, 83 percent would prefer to speak to a human since human agents better understand their needs (78 percent) and can address multiple questions at once (57 percent).
An equal mix of 7,220 female and male consumers between the ages of 18 to 74 were surveyed, as well as 31 service provider executives from the world’s top communications and media service providers, nearly half (45 percent) holding C-level roles.
Supporting Resources About Amdocs Amdocs is a leading software and services provider to the world’s most successful communications and media companies.
“Consumers have a good sense of how bots can serve them, better-developed than perhaps the industry’s.